Frequently Asked Questions

What is Afterpay?

Afterpay is a service that allows OSB to offer our customers the opportunity to make purchases and pay only 25% of the purchase price now. The remaining balance will be paid in three equal payments every 2 weeks without any interest to Afterpay.

How do I use Afterpay?

Just shop and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – it’s that simple!

Please note, to be eligible for Afterpay the total cart value after any discounts are applied must be between $35 and $1,000.

Where can I use Afterpay?

Afterpay can only be used on purchases made on the website. Afterpay cannot be used as a form of payment for purchases in our Lake Park, Minnesota store location.

When will my items be delivered if I use Afterpay?

Afterpay orders are delivered within our standard shipping time frames like any other order from Free standard shipping is available for orders over $50.

Is there a limit to how much I can spend on a single Afterpay transaction?

Yes, your total cart value after discounts must be between $35 and $1,000 to use Afterpay.

How does the Afterpay payment schedule work?

All Afterpay customers are required to make their first payment of 25% of the total purchase at the time of checkout. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method by Afterpay. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay either on-line or in the Afterpay app to make your payments early. Afterpay will then adjust the amount owed accordingly.

What if I can’t pay an Afterpay installment?

If funds are not available at the time the automatic payment is due, you will be charged an $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees assessed by Afterpay will not exceed 25% of the total order.

How do I return or exchange an item purchased with Afterpay?

Returns and exchanges on orders where Afterpay was used will follow our standard return and exchange process. Returns are via Store Credit which does not change your payment obligations to Afterpay, just as if you had paid with a credit card. 

We cannot provide a cash refund.

Where can I find out more about Afterpay?

Visit the Afterpay website for a comprehensive list of FAQs and check out Afterpay’s Privacy Policy.

If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014.

*Your payment schedule will be provided to you. If you fail to make a payment on time, you will be charged a late fee of $8 with an additional $8 fee added after 7 days if payment is still unpaid.